Challenges and Solution
MCL Medics has provided comprehensive occupational health and Employee Assistance Programme (EAP) services to Edinburgh Napier University for the past three years. This partnership has successfully fostered an environment where staff wellbeing is central to institutional strategy and culture.
Challenges:
Edinburgh Napier University sought a trusted partner capable of delivering a robust and accessible EAP alongside occupational health services, aiming to proactively address staff wellbeing, mental health, and workplace engagement. The University required a flexible, responsive service accessible not only to staff but also to their immediate family members.
Solution:
MCL Medics implemented a tailored, comprehensive EAP and occupational health framework comprising:
- 24/7/365 Employee Assistance Programme access for confidential advice and support
- Structured counselling sessions, including Cognitive Behavioural Therapy (CBT), available via telephone, online, and face-to-face
- Comprehensive occupational health services, including fitness-for-role assessments, health surveillance, workplace diagnostics, and health promotion
- A dedicated mobile app for self-directed wellbeing support with regularly updated, engaging health and wellness content
- Family-inclusive services, allowing employees’ immediate family members to access support
- Proactive account management and regular strategic reviews with detailed usage analysis and ongoing engagement strategies.
Detailed Service Implementation:
MCL Medics provided a structured, accessible EAP delivering professional counselling and mental health support. The easy-to-use wellbeing app has empowered staff to proactively manage their own mental and physical health, offering valuable self-directed resources. Regular strategic meetings between Edinburgh Napier’s Wellbeing Lead and MCL’s dedicated account manager ensured ongoing analysis of service usage, prompt identification of trends and proactive adaptation of services to meet evolving staff needs. This strategic partnership facilitated continuous enhancement of the service, improving staff engagement and wellbeing outcomes.
Results:
The partnership with MCL Medics significantly strengthened Edinburgh Napier University’s workplace wellbeing culture. Staff consistently utilised and valued the provided services, resulting in improved overall employee health, reduced absenteeism, enhanced productivity, and greater employee satisfaction.
Impact:
The integrated occupational health and EAP services provided by MCL Medics have had a tangible and positive impact on staff wellbeing, fostering a healthier and more supportive work environment at Edinburgh Napier University.