What We Provide
Immediate triage and guidance. The moment you call, our clinical team assesses the scale and nature of the incident and provides instant advice for managers on communication, containment, and next steps. What to say to the team. How to manage the scene. When to send people home. Who needs immediate support. These decisions need to be made quickly and correctly.
Onsite deployment. Clinical trauma specialists travel to your location for face-to-face support. Group defusing sessions help teams process the event collectively using structured techniques that prevent re-traumatisation. Individual sessions are available for those most directly affected. Onsite presence also supports managers who are carrying the heaviest burden of coordinating the response while managing their own emotional reaction.
Remote sessions. Secure video or telephone support for individuals and groups where onsite deployment is not practical or where the affected employees are dispersed across locations. Remote sessions are clinically effective for most trauma presentations and can be arranged within hours.
Group defusing. Structured group sessions within 24 to 72 hours of the event that help teams process their experience collectively. These aren’t debriefing sessions. The evidence no longer supports single-session debriefing. They’re structured conversations that normalise reactions, provide psychoeducation about trauma, and identify individuals who may need further support.
Management coaching. Your managers are often the first responders to a workplace crisis. They need to make operational decisions while dealing with their own emotional response and supporting their team. We provide targeted coaching to help them lead the recovery phase effectively.
Follow-up screening. At two to four weeks post-event, we conduct follow-up screening to identify anyone showing signs of developing PTSD or other trauma-related conditions. Early identification leads to early intervention, and early intervention significantly improves outcomes.
Why Early Intervention Is Critical
Intervening within the first 24 to 72 hours after a traumatic event significantly reduces the likelihood of acute stress becoming entrenched as post-traumatic stress disorder. The brain’s natural processing mechanisms are most effective in the immediate aftermath. Early support does not replace those mechanisms, it facilitates them by restoring psychological safety, normalising reactions, and giving people practical coping strategies.
The organisational impact is equally time-sensitive. In the days following a serious incident, your workforce is watching how you respond. A visible, competent, compassionate response builds trust and accelerates recovery. A delayed, disorganised, or absent response erodes confidence and prolongs the disruption.
The financial case is compelling. A single PTSD case resulting from a workplace incident can generate months of absence, significant legal costs, and a compensation claim. An effective incident response programme costs a fraction of that and prevents most cases from developing in the first place.
Our Approach
Our incident response follows Trauma Risk Management (TRiM) principles and aligns with NICE guidelines on post-traumatic stress management. All clinicians deployed on incident response are qualified clinical psychologists or trauma-trained counsellors with specific experience of workplace trauma in high-risk sectors.
We do not use a one-size-fits-all script. The response is calibrated to the nature and severity of the incident, the number of people affected, the operational context, and the support already in place. A fatality on a construction site requires a different response from a security threat in an office building. A team that witnessed a colleague’s cardiac arrest needs different support from one that received news of a colleague’s death at home.
Pre-Incident Planning
The best time to plan your incident response is before you need it. We work with organisations to develop incident response protocols that integrate with their existing health and safety and business continuity frameworks. This includes identifying trigger criteria for activating clinical support, establishing communication protocols, training managers in psychological first aid, and ensuring contact details and escalation routes are readily accessible.
Organisations with a pre-agreed incident response arrangement benefit from faster deployment, better-coordinated responses, and reduced decision-making burden in the immediate aftermath. When the call comes at 3am on a Sunday, you want a known provider with a known protocol, not a frantic search for an available service.
What This Means for Your Business
A well-managed incident response prevents long-term psychological injury, reduces PTSD-related absence, and protects your organisation from compensation claims and reputational damage. The cost of deploying our incident response team is a fraction of the cost of a single PTSD case, which can generate months of absence, specialist treatment costs, and a personal injury claim.
