Critical Incident Support

Providing critical support 24/7

Our Employee Assistance Programme provides an organised intervention to aid staff if they have experienced or witnessed a critical incident. We will deliver a trauma response designed to help your employees lessen the initial anguish caused by the critical incident. This in turn will help them to cope with the incident in the long term. 

After a critical incident, it is common for staff to feel confused about what they have witnessed, how they feel and what they should do. Our responsive and expert critical incident intervention will help to minimise any disruption to your workplace by managing and containing the trauma of all staff affected. 

We will provide rapid immediate support via our telephone counsellors who are trained in trauma response. All staff that have been affected can access telephone support for immediate advice and receive recommendations regarding any appropriate actions to be taken.  Our specialised trauma support counsellors will help your staff process what has occurred and help them ‘make sense’ of what they are experiencing.

Our critical support team will organise for a counsellor (or more if necessary) to be on-site within 24 – 48 hours to evaluate the situation. This is a crucial part of critical incident response as it helps identify the most distressed or traumatised employees, it ensures consistency in the workplace and helps to recognise or limit any delayed reposes to trauma.

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