Our Accessibility Standards
This website has been designed and built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards published by the World Wide Web Consortium (W3C). WCAG 2.2 is the current international benchmark for web accessibility and is referenced by UK public sector accessibility regulations, including the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.
In practice, this means our website is compatible with screen readers and other assistive technologies including JAWS, NVDA, and VoiceOver. It is fully navigable using a keyboard without requiring a mouse. Text can be resized in your browser up to 200% without loss of content or functionality. Colour contrast between text and background meets the minimum ratios specified by WCAG 2.2 Level AA. Pages are structured with clear headings and logical hierarchy that assistive technologies can parse. And the site is responsive across desktop, tablet, and mobile devices.
What WCAG 2.2 Means in Practice
WCAG 2.2 is built around four principles: content must be perceivable, operable, understandable, and robust. Level AA conformance. The level we target, covers the majority of accessibility barriers that affect users with visual, auditory, physical, cognitive, and neurological disabilities.
Perceivable means all content is available to your senses. Images have text alternatives. Videos have captions where applicable. Text is readable against its background. Content does not rely solely on colour to convey meaning.
Operable means the interface can be controlled through different input methods. Every interactive element is accessible via keyboard. Time limits are adjustable or avoidable. Content does not flash in ways that could trigger seizures.
Understandable means the content and interface behave in predictable ways. Navigation is consistent across pages. Form fields are clearly labelled. Error messages are helpful and specific.
Robust means the content works reliably with current and future technologies, including assistive technologies that interpret web content for users who cannot access it visually or through conventional input methods.
How We Maintain Accessibility
Accessibility is not a one-off exercise. We review this website regularly to identify and resolve any barriers that may arise as content is updated or new features are added. The site was tested against WCAG 2.2 Level AA criteria during development, and we conduct periodic checks to ensure continued conformance.
Our content team follows accessibility guidelines when creating and updating page content, including proper heading structure, descriptive link text, meaningful image descriptions, and avoidance of content patterns that create barriers for assistive technology users.
When we add new functionality or redesign existing features, accessibility testing is part of the development process, not a retrospective check. This proactive approach prevents barriers from being introduced in the first place.
Assistive Technology Compatibility
This website has been tested with the following assistive technologies and browsers:
JAWS screen reader with Chrome and Edge. NVDA screen reader with Firefox and Chrome. VoiceOver on macOS and iOS with Safari. Windows Magnifier and macOS Zoom. Keyboard-only navigation across all major browsers.
If you encounter compatibility issues with assistive technology not listed here, please contact us and we will investigate.
Third-Party Content
Some content on this website may be provided by third-party services, such as embedded maps, forms, or social media feeds. While we aim to ensure all content meets our accessibility standards, we cannot always control the accessibility of third-party components. We work with our technology partners to address any issues where possible and provide alternative access routes where third-party content creates barriers.
Known Limitations
We strive for full WCAG 2.2 Level AA conformance, but there may be areas where our website falls short. If you identify any accessibility barriers, we want to know about them so we can address them promptly. Known issues are tracked internally and remediated as part of our regular maintenance schedule.
Our Commitment to Inclusive Digital Services
As a provider of healthcare services to organisations across the public and private sectors, we understand that digital accessibility is not merely a compliance requirement. It is a reflection of our values. The people who need to access information about occupational health, employee assistance, and workplace wellbeing services include those with disabilities, and our website must serve them as effectively as it serves anyone else.
We apply the same rigour to digital accessibility that we apply to clinical governance. Standards are defined, tested, and maintained. Issues are identified proactively rather than reactively. And accountability for meeting those standards sits at an organisational level, not just with the web development team.
Continuous Improvement
Our accessibility practices are subject to regular review and improvement. As WCAG standards evolve, as new assistive technologies emerge, and as we learn from feedback, we update our approach to ensure our website remains accessible to the widest possible audience.
If you’ve identified an accessibility barrier on our website, your feedback is valuable and welcome. Every report helps us improve, and we are committed to responding promptly and resolving issues effectively.
Compliance With Public Sector Regulations
For our public sector clients, website accessibility is not just good practice. It is a legal requirement. The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 require public sector organisations and their suppliers to ensure digital services meet WCAG 2.1 AA standards (the regulation references 2.1, though we build to the more recent 2.2 standard which encompasses all 2.1 requirements).
Our website’s conformance with WCAG 2.2 Level AA means that public sector clients can link to our services, embed our referral forms, and direct their employees to our content with confidence that the accessibility standards are met. This is particularly important for government departments and NHS trusts that must demonstrate supply chain compliance with accessibility regulations.
Feedback and Contact
If you experience any difficulty accessing content on this website, or if you have suggestions for how we can improve accessibility, we want to hear from you. Please contact us by email or by telephone. We will respond to accessibility feedback within five working days and will work to resolve any issues as quickly as possible.
We take accessibility feedback seriously. Every report is reviewed, logged, and actioned. Where a barrier affects your ability to access information about our services, we will provide an alternative format or access route while the underlying issue is being fixed.