What we provide
- Immediate triage & guidance: Instant advice for managers on communication, containment and next steps, with support available through our HR & Management Support advice line.
- Onsite deployment: Clinical trauma specialists at your location for face-to-face support.
- Remote sessions: Secure video or telephone support for individuals and groups, with follow-up available through our employee counselling services.
- Group defusing: Structured sessions that help teams process the event collectively without re-traumatisation.
Why early intervention is critical
Intervening within the first 24–72 hours after a traumatic event significantly reduces the likelihood of trauma becoming entrenched as PTSD. Where required, employees can be escalated into specialist trauma counselling for structured clinical treatment. Early support restores psychological safety, normalises reactions and gives people practical coping strategies. It also equips your managers, who are often carrying the heaviest burden, with the tools to lead recovery.
FAQs
Any sudden, unexpected event causing significant distress: workplace fatalities, serious injuries, assault, robbery or the sudden death of a colleague.
For most UK locations, clinicians can be onsite within 24–48 hours. Telephone support is available immediately.
Yes. Our approach aligns with Trauma Risk Management principles and NICE PTSD guidelines (NG116). All responders are qualified clinical psychologists or trauma-trained counsellors, directly employed by MCL and operating within our SEQOHS-accredited governance framework.
Our incident response clinicians have worked across high-risk sectors including energy, construction, transport and government since 1999, often alongside our Remote Medical Services teams supporting offshore and remote operations.They’ve managed responses to workplace fatalities, major accidents and security incidents. This is real operational experience, not theoretical training.